Questions About Your Data
We retain your payment history (DANA, OVO, GoPay, QRIS transactions) for five years after your final deposit or withdrawal. Your live payment method on file is encrypted and refreshed each session for security. You can delete your stored payment method from Account → Wallet → Payment Methods at any time.
Yes. Log in and open a support ticket with the subject 'Data Request'. We'll email you a complete file of your name, registration details, email, phone, account history and every login record within five business days. This download includes all transactions and device records tied to your account.
Your account and personal information stay on our servers for five years after closure to meet local financial law. Where local law permits, you can request permanent deletion by contacting support with your account email. Once deleted, your data cannot be recovered.
Yes. Session cookies keep you logged in during your visit and store your language preference. Analytics cookies help us track lobby flow and game performance. You can manage cookie settings in your browser; disabling non-essential cookies does not affect your ability to deposit or withdraw via DANA, OVO, GoPay or QRIS.
Passwords are hashed with industry-standard encryption before storage. We monitor your account for unusual login patterns and send login alerts to your registered email. Enable two-factor authentication in Account → Security for an extra layer of protection on your withdrawals.
Contact our support team via live chat (available in the lobby) or email using the address in your Account → Help section. Include your account email and the specific privacy issue. Our team responds in English within two business days with next steps.
Both platforms use the same encryption and security protocols. Your login session is tied to your device; if you log in from a new phone or computer, we'll send a verification code to your email. Withdrawals always require account verification regardless of device type.
