Reference

Our Terms Shape How You Play

Q: What if I think someone accessed my account without permission?

Email support@tangkas39.club immediately with the date and any unusual activity you spotted. We freeze the account within minutes, investigate, and if fraud is confirmed, reverse any unauthorised bets or withdrawals. Change your password once we've cleared it.

Q: What if I disagree with a decision about my account or a dispute?

Contact our compliance team at support@tangkas39.club with a full explanation. Include your account number, the date and game details if it's a gameplay dispute. We escalate to our senior team if you're not satisfied with the first response within 48 hours.

When you open an account at tangkas 39, our terms define what you can do in the lobby, how your deposits and withdrawals flow through DANA, OVO, GoPay…

Account security and verificationDeposit and withdrawal rulesDispute resolution and contact

Explore the Lobby Read FAQ

What Our Terms Cover

tangkas 39 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to everyone who creates an account on tangkas 39. They cover your registration, how you fund your wallet using DANA, OVO, GoPay or QRIS, the games you can access in the lobby, and how withdrawals are processed. Access and eligibility depend on local

1
law. We reserve the right to verify your identity before your first withdrawal, ask for document upload via the account settings page, and suspend accounts that breach the terms. Dispute resolution happens through our support team; escalations go to our compliance contact listed below. All gameplay
2
is subject to our house rules displayed in each game room.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Terms

Questions about what our terms mean for your account? Our support team can walk you through eligibility, account closure, or data requests.

DATA AND ACCOUNT SAFETY

How We Protect Your Information

Your account data — name, email, phone, payment history and game activity — is encrypted and stored on secure servers.

Encryption

All data between your device and our servers uses TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS payment details never touch our database; our payment processor handles them.

Data Retention

We retain your account records for seven years post-closure. You can request earlier deletion via the account settings page, and we confirm deletion within 14 days where local law permits.

Cookie Policy

Session and analytics cookies keep you logged in and help us spot suspicious access patterns. Reject non-essential cookies in the banner that appears on your first visit; you can change this in Settings.

Account Verification

Before your first withdrawal, we ask for a photo ID and proof of address via the account dashboard. This protects both you and us from fraud. Verification usually clears in under 2 hours.

Dispute Handling

If you dispute a transaction or believe your account was compromised, contact [email protected] with details. We investigate within 48 hours and reverse fraudulent charges if confirmed.

Policy Changes

We update our terms occasionally. We notify you by in-account message and email at least 30 days before a change takes effect. You can view your version history in the account Settings > Legal Versions tab.

Terms & Conditions FAQs

Read answers to the questions we hear most about account rules, withdrawals, data, and what happens if you need to close your account.

Go to Settings > Account Closure and select a reason. We freeze your account immediately. Any balance is returned to your original payment method — DANA, OVO, GoPay or QRIS — within 3 business days. Your data stays on file for seven years unless you request deletion earlier.

Yes, but we require re-verification. Go to Settings > Payment Details, update your information, and upload ID and proof of address again. This takes under 2 hours. We do this to protect you from account takeover and keep fraud out.

We use them to send account alerts, support replies, and policy updates. We never sell your contact info. You can opt out of marketing emails in the Notification Preferences section, but we'll still send security alerts and dispute updates.

Email [email protected] immediately with the date and any unusual activity you spotted. We freeze the account within minutes, investigate, and if fraud is confirmed, reverse any unauthorised bets or withdrawals. Change your password once we've cleared it.

No. Your game history, deposits and withdrawal records stay with tangkas 39 only. We do not share this data with third parties. We use aggregated, anonymised data to improve our platform, but never individual player records.

Seven years, as required by local law. If you request deletion earlier, where local law permits, we remove your personal data within 14 days. Game history may be kept longer for compliance and dispute resolution.

Contact our compliance team at [email protected] with a full explanation. Include your account number, the date and game details if it's a gameplay dispute. We escalate to our senior team if you're not satisfied with the first response within 48 hours.

Our Terms Shape How You Play

How to Contact Us About Terms

How We Protect Your Information

Encryption

Data Retention

Cookie Policy

Account Verification

Dispute Handling

Policy Changes

Terms & Conditions FAQs

01 What happens if I want to close my account?

02 Can I change my withdrawal address or payment method after I register?

03 How do you use my email and phone number?

04 What if I think someone accessed my account without permission?

05 Do you sell my game history or betting data to other companies?

06 How long do you keep my account data after I close?

07 What if I disagree with a decision about my account or a dispute?

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